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Important Information

Cancellation Policy

As a courtesy to clients on our waiting list, we kindly ask for at least 48hrs notice for any amendments or cancellation of your booking. Fees will apply if notice has not been given.

Consultations

All new clients will be required to fill in a consultation card. This information is completely confidential and is covered by the Data Protection Act.

Children

As we provide a quiet and relaxing atmosphere at Elysian Beauty Clinic, we do ask that you do not bring children under the age of 16 into the salon unless booked in for a treatment.

If you have a complaint

In the unlikely event that you have a complaint, please let us know immediately and we will endeavour to assist. If you are still not satisfied on your return home please email within 7 days of returning from your visit to allow the complaint to be investigated properly.

Bank Holidays

Please check with the salon nearer the time.

Mobile Phones

For the comfort of other clients, we request that you either switch off or set your phone to silent.

Medical Information

Please make us aware of any relevant information at the time of booking as some treatments may be unsuitable or require adjusting. If you have any past or present cancers, we require a written letter from your doctor. Our policy is based on the health and well-being of our clients. This was devised following comprehensive consultation and research with a number of associated bodies. The aim is to protect our clients from any unforeseen reactions during and following their treatments. We also feel strongly that our team of therapists are not medically trained to make a decision on whether it is safe to treat clients with cancer. If you have not received radiotherapy or chemotherapy in the past 3 years and you are not on any medication and have been given the all clear you are able to have any treatments with us.

Arrival Time

To ensure you receive the full treatment time we recommend you arrive 10 minutes prior to your treatment, this will give you time to fill in your consultation form and relax. We understand that things can happen on the day that cause you to run late but as we run on an appointment basis it is necessary for us to finish your appointment on time so that we don’t run into the next client’s appointment. If you are more than 15 minutes late your appointment will be treated as a cancellation. We will send you a reminder text 24 hours prior to your appointment so please provide us with your details when booking.

Pregnancy

Within your first tri-mester only maintenance treatments are suitable. Thereafter we recommend you experience our mother to be treatments.

Treatment Duration

All times quoted include consultation, preparation time, treatment and vacation of the room.

Treatments and Prices

Changes may be made without prior notice. All treatments include VAT at the current rate.

Courses

All monies paid for courses are non-refundable & the course must be used within 1 year of the purchase date.

Choosing your treatment

We hope this guide will be of assistance, but if you are still not sure about which treatments to choose or would like more detailed information simply call the salon and we will be more than happy to help.

Products

Environ, Advanced Nutrition Programme & Footlogix products are all available in the salon.

Payment

We accept the following payment methods cash, Visa, MasterCard and debit cards.

Gift Vouchers

Are redeemable against any treatment or product at Elysian. These must be used within 1 year of date purchased.

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Gift Vouchers

Gift voucher available